Shipping/Return Policy

Secure Shopping:
You can shop at Tri-Us Janitorial Supply with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Tri-Us Janitorial Supply is registered with the Authorize.Net Verified Merchant Seal program.

Shipping:
Orders placed Mon - Fri before 12 Noon EST normally ship same day and should arrive to you within 2-4 business days or less (Some exceptions may apply). Special order items typically take longer than items stocked at our warehouse location and delivery may take anywhere from 2-3 weeks. 

We ship to the 48 contiguous United States. 

We use UPS or USPS to deliver you package.  Over-sized Parcel Carrier or Freight Carrier may be used for larger items.  Third party accounts are not permitted.  We also offer in-store pick-ups.

Due to product weight, size, shape, or safety standards, some items are not shippable by parcel carrier, and require safe delivery via common over-sized parcel carrier or freight carrier. In such instances, it may be necessary to include a weight based freight charge due to the additional cost to deliver the product(s). Shipping charge will be reflected in the cart when viewed.
   
For residential & business orders shipped by common carrier, normal delivery is to curbside or loading dock and not inside the home or business. For any special request such as in home delivery or set up the freight company may assess additional charges. Customers are responsible for any such charges.

Include the most relevant phone number to contact when the order is placed. Customer is responsible for additional charges in case(s) of missed appointments or re-delivery.

Contact Tri-Us Janitorial Supply directly for any special delivery instructions. Alternatively, the consumer is responsible to provide a signed special instruction note for the driver in a conspicuous location at the delivery location.

Upon delivery of your items and prior to signing acceptance of the delivery, inspect the packaging for any obvious damage. Only sign the bill of receipt from the carrier if there is no obvious damage to the packaging and only if all the boxes are present. In the unlikely event there is damage to the packaging or the order is incomplete, please DO NOT accept delivery.

If the merchandise appears to be damaged in any way, notate the nature of the damage on the freight bill. This will aid in the repair/replacement process.

It is important to inspect the unit immediately to ensure the correct number of items. In the unlikely event there are missing and/or defective items, contact Tri-Us Inc., Customer Support Department immediately. Will make every effort to resolve any problems experienced with the delivery as soon as possible.

These concerns and any other questions regarding your order, please call us at, (727) 592-0009 or email info@triusjanitorial.com or fax (727) 592-9599

Returns:
As a highly valued customer, your satisfaction is very important to us. If you are not 100% satisfied with your purchase and wish to resolve your issue as quickly and easily as possible. Because we offer such a diverse line of products, we evaluate each situation on a case-by-case basis. The following are some general policies we follow to resolve the various situations:

Damaged Items:
Sometimes the item may become damaged in transit. Please let us know what is damaged, in as much detail as possible, so that we can determine the next step.

Incorrect Item Delivery:
Sometimes the wrong item is shipped. Please let us know what you received in as much detail as possible (item number, product name, quantity). Please also let us know if you would like to return the incorrect item and have the item you originally purchased sent to you or if you would like to keep the incorrect item and add it on to your original order.

Custom Products:
We are not able to return Custom Products back to the manufacturer; however, please let us know why you are dissatisfied with your purchase and we will try to correct the situation.

General Dissatisfaction (Missing Parts):
Please let us know in as much detail as possible why you are not satisfied with your order and we will try to correct the situation to the best of our ability.

If You Decide To Send The Item Back:
All unopened products purchased at Tri-Us Janitorial Supply can be returned within 10 days of your receipt provided you have an authorized return merchandise number from our customer support department.

Product returns are subject to a 20% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to Tri-Us Inc., shall be that of the customers.

First: Return Authorization
You will need a Return Authorization (RA) number. Shipping the item back without an RA number may delay your refund. Please call (727) 592-0009 to obtain an RA number.>

Second: Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information, it may delay your refund.

Third: Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write the RA number on the box, doing so will disqualify you from receiving a credit. The RA number can only be written on the shipping label.

Fourth: Shipping the Item
We highly recommend that you ship the item back using UPS. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.

In general, it takes approximately 10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is our policy to issue the refund to the same credit card with which the order was placed.

If you have any other questions regarding our Satisfaction Policy, please call (727) 592-0009 or email info@triusjanitorial.com or fax (727) 592-9599 and we will answers any questions as soon as possible.  Thank you for your business.

Shipping Methods Used: Shipping/Returns
UPS - FEDEX - USPS